News from the Residential Property Investor, the bi-monthly magazine for RLA members other artilces from the June / July 2003 issue RPI news archive

Little satisfaction in council complaints - June / July 2003

Householders who make complaints to their landlord are more likely to be satisfied with the response and less likely to be dissatisfied than those who complain to councils.

The finding comes from the first six month's work on the 2002-2003 Survey of English Housing.

Some 56 per cent of householders who had cause to complain to their local council said they were dissatisfied with the outcome and a further 5 per cent said they had had no response at all.

Double glazing was found in 15 per cent of privately rented housing ­ the national average ­ but partial double glazing in only 42 per cent compared with an average of 64 per cent. This meant private rented housing was the most likely to have no double glazing at all.

A third of those in privately rented accommodation had no car, 45 per cent had one car and 17 per cent had two cars.

The survey found that 10 per cent of all people with serious medical conditions or disabilities were in private rented accommodation. Of these 470,000 people, 76,000 required specially adapted accommodation. Of these 49,000 were in suitable housing ­ 65 per cent compared with the 73 per cent of people with special needs in all types of tenure.
 

other artilces from the June / July 2003 issue

• Victims of unfriendly fire
• Empty homes take over
• Little satisfaction in council complaints
• HB reform moves ahead
• HB reform moves ahead
• House prices still climbing
• Empire builder's charter
• Demand grows stronger
• In brief