Residential Landlords Association Ltd (RLA)
The purpose of this Notice
This Privacy Notice tells you how and why we collect information about you, how it is used and stored and who it is shared with. We are open with you about what information we hold and what we do with it. We act according to the law to protect your rights and ensure the security of data which we hold about you.
This Privacy Notice sets out the information we are obliged to give you under the General Data Protection Regulations (GDPR).
The primary aim of the RLA Group is to promote the interests of private residential landlords to Government and Parliament. The RLA is a not for profit membership organisation.
A key role of the RLA Group is to provide information about developments affecting the private rented sector as well as information and training for landlords, including courses which are relevant to private landlords.
We therefore collect, process and store personal data both to help us promote the interests of landlords to educate them, keep them up to date, and to provide products and services, as well as administering RLA memberships.
We are careful when selecting the persons with whom we share data. We do not share data with third parties except with your consent or where we tell you that this will happen. Data is shared within the RLA Group between the different Group Companies.
Information we hold about you
As necessary we collect and handle the following information about you:
- Identity and contact details (including joining data for members). This includes names, addresses and contact details.
- Personal and background details. This is information you give us (if you wish) about your property business and holdings.
- Membership details (where applicable).
- Subscriptions and other payments.
- Bank, card and direct debit details.
- Products and services supplied/enquired about.
- Training courses and other events.
- Website visits.
- Communications, emails etc., and audio recordings.
- Research and material gathered in connection with our campaigning activities (research includes both research connected with our campaigning activities and market research relating to products and services and benefits).
Membership categories may provide for associates who can access membership entitlements. We will need to collect and handle contact details relating to associates which are then linked to the membership in question. This is done for the purposes of performing our membership contract so that membership entitlements are administered and made available.
Information held about tenants etc.
We collect and process certain information about tenants and residents (including prospective and ex-tenants and residents). This is collected and handled with their consent to enable the RLA to carry out credit checks on behalf of members. This is also done in the legitimate interests of members so that they can verify suitability for tenancies. Related personal information is held securely and dealt with according to data protection law.
We may be provided with personal information about tenants/residents etc., when members consult our Landlord Advice Team - for further details see under Landlord Advice Team.
Tenants/residents etc., provide us with personal information about themselves when they make a complaint under our Code of Conduct or the disciplinary procedure. This personal information will be collected and handled for contractual performance as compliance with this Code is a condition of membership.
We may also provide services which include collecting and holding data about tenants and residents. This is done in the legitimate interests of members to assist them in the management of their letting and property businesses.
Employees and agents of members and guests
We may collect and handle personal information, including identity and contact details, of employees and those working for members and guests, e.g. where they communicate with us on behalf of their employers. This also applies to agents representing members. This will be for contractual performance in the case of members where applicable to provide them with membership entitlements or alternatively in their own legitimate interests so that we can provide them with advice and assistance in connection with the management of their lettings and property business.
Memberships and Guests
The RLA is a membership organisation to which private residential landlords can belong. Those who join the RLA are described in this notice as members. Additionally, we offer more limited benefits to guests who are those those who are interested in the work of the RLA, or want to know more about the private rented sector. If membership ends then the former member automatically becomes a guest for three years from then (unless he/she opts out). We collect different information about you depending on whether you are a member or guest and, as you will expect, we hold less information about our guests. References to members and guests include former members and guests.
Members of the public
The RLA allows members of the general public to access certain parts of its website and where applicable tells them about what personal data we obtain about them.
Anyone who is a member of the public is someone other than a member, guest, tenant or employee etc., of a member/guest or an ex member or guest. They are referred to as members of the public in this notice.
This section explains the data protection implications of marketing. We must in certain circumstances obtain your consent to conduct direct unsolicited electronic marketing. We do this on behalf of our insurance partner, RGA, so that they can contact you by telephone or email regarding their landlord insurance products. Likewise, we obtain consent where we market products and services on behalf of third party suppliers.
Automatically, unless you opt out, we send you by email our ENews letters and media reviews, information about the RLA's own products, RLA training courses and events, and research requests. Where you have joined the RLA as a member we are permitted to do this so long as we offer you the opportunity to opt out/unsubscribe at the time of joining and each time we send you an email communication. Additionally, we allow you to opt out at any time by altering your settings in RLA settings. You have the right to opt out/unsubscribe.
There is a lot of concern about organisations passing on information we collect about you to others. We share these concerns and we have strict policies in place limiting the share of information. We only pass on the identity and contact details of members in a limited number of situations.
We do so in order to administer memberships including:
- Sending out postal items.
- To enable take up of tax investigation insurance cover.
- To Tradepoint for their discounted Tradepoint card and catalogues.
This is done for contractual performance.
Otherwise, we only pass on your contact details to our insurance partner, RGA, where you consent to this to give you information about their insurance products.
We do not pass any contact details onto anyone else to enable marketing material to be sent to you whether electronically or by post. However, from time to time we, ourselves, do send out promotional offers and details of selected products and services on behalf of other companies. This is however sent by the RLA; not these companies themselves. We do, however, confirm the fact that you are a member of the RLA (where applicable)_to these companies to enable you to qualify for any available discount, promotions etc.
The other situation in which we share data is when we disclose the fact that you are a member of the RLA in connection with our complaints procedure if we receive a legitimate request from a third party, such as a tenant. Additional situations in which we do so are set out in this notice.
Further information is given in the Table under the heading "Who is the data shared with and legal gateways".
Sharing of information between Group Companies
Group companies within the RLA group of companies carry out different activities and provide different entitlements and benefits, utilising the same staff to do so. Therefore, of necessity, in the legitimate interests of all companies your information may be processed by different companies within the RLA Group depending upon the nature of what is being done. The RLA itself is the data controller in respect of all personal data.
Recording and monitoring of communications
We monitor and keep records of your calls, emails, text messages, social media messages and other communications as part of your dealings with us. Telephone calls are recorded. Members of the public may also contact us and this applies to them as well. This is done either to enable us to perform our contractual obligations, because of a legal obligation, or to pursue our legitimate interests so that we have a record of these to administer your membership and membership benefits and entitlements or your relationship with us as a guest, associates, employees etc., of members or members of the public or others as applicable. This is also done to check the security of our communications, monitor our products and services and content as well as our campaigning activities. It is also done for quality control and staff training purposes. We also check for inappropriate or illegal content. There is more about recording telephone calls under "storage and security of data" below.
Information we collect about you when you visit our website
Different areas of our websites are open depending on whether you are a member, a guest or someone else such as a member of the public.
On each of your visits to any of our websites we will automatically collect the following information:
- Technical information including the Internet Protocol (IP) address used to connect your computer to the internet, your log in information, browser type and version, time zone setting, browser plug in types and versions, operating system and platform.
- Information about each individual visit, including the full uniform resource locators (URL), click stream to, through and from our site (including date and time) products or services you viewed or searched for, page response times, download errors, length of visits to certain pages, page inter-action information (such as scrolling clicks and mouse overs) methods used to browse away from the page and any phone number used to call us. We place "Cookies" in line with our Cookies policy.
- Members' activities if members use a service over the telephone, e.g. landlord advice team, making membership changes with member services team, etc.
- In recording your activities on our websites, and your engagement with our content (email, website, etc.), we use that knowledge to identify improvements in our services and our websites.
- We also use activities on our website and your engagement with our content to identify relevant products, services and content appropriate to your needs to communicate with you by email or post we will offer you some of these related services/products/contents. We may also telephone you occasionally for this purpose. We will also use this information to provide relevant advertising which we believe is tailored to your needs/interests on our websites when you use these.
- Any of our websites may from time to time contain links to third party websites, plug ins and applications. Clicking on those links to enable those connections may allow third parties to collect or share data about you. We do not control these third party websites and are not responsible for their privacy applications. When you leave our website we encourage you to read the privacy notice of every website you visit.
Why we collect data and the legal basis for processing your personal data
We have to tell you why we collect and hold information about you.
We must have a legal basis or gateway before we are allowed to collect or process your personal data. Processing personal data also includes recording, storing, altering, using, sharing or deleting data. We only need one of these "gateways" and for our purposes they are:
- You consent. Consent is needed for direct electronic marketing to you on behalf of selected third parties or to allow certain third parties to contact you in this way.
- So that we can carry out our membership contract with you, including anything you request us to do with a view to you joining as a member.
- Compliance by us with a statutory or other legal obligation. This includes our obligations under company law and data protection legislation.
- Where we are pursuing our own legitimate interests or those of a third party. In this case this will not apply if our interests are overridden by your interests or your fundamental rights and freedoms. We have to carry out a balancing exercise therefore to decide whether we can rely on this gateway to ensure that it applies and we are satisfied that we can depend on this gateway in those cases where it applies. This can extend to our relationship with our guests.
This Notice explains the relevant gateway applicable in each case.
Additionally any data must be processed by us fairly and openly. Data must be collected for a particular purpose or purposes and not then used for other incompatible purpose.
More information on this topic is given in the Table "Purpose for which data is processed and legal basis for processing". This gives details of the description of the various types of data, the purpose for which we process it, the legal gateway, and a further explanation where we depend on legitimate interests as the basis of processing.
In the limited situations where we share data with outside organisations, we also tell you with whom we share data.
Length of storage of data
Data can be stored legally on a time limited basis and not indefinitely. Generally we will hold personal data about you for the duration of your membership and for three years after your membership has ended. Where you are a guest we can hold information for three years since were last had contact with you. This includes you opening our emails. In some situations depending on the appropriateness of holding political data, its nature and our business needs we will only hold data for a shorter period.
Storage and security of data
All our information is stored electronically on secure servers located within the United Kingdom. Certain information is also retained on a secure basis in hard copy format. Telephone conversations are recorded electronically for monitoring, auditing and training purposes. This includes advice given over the telephone by our Landlord Advice Team.
Information you give us
This is the information about you that you give us on our website or over the telephone or by corresponding with us by letters or email etc. It includes information you provide when you join the RLA or register as a guest or use our website to search for a product or a service, place an order on our site, participate in our Forum or our other social media functions on our site, take advice from our Landlord Advice Team(whether by telephone, email or live chat) or when you report a problem with our website.
To see further details about the different information we collect and process from you including the specific legal basis which allows us to do so for and where we rely on legitimate interests the reasons we consider allow us to do so, please check the Table.
Information we receive about you from other sources
On occasion we may receive information about you from a third party. Where you request a product or service or a membership benefit via one of our selected providers, in some instances, the provider will inform us of this request. This enables us to monitor take up and the usefulness of products, services and benefits and for accounting purposes. We receive this information from the private organisation concerned which provides the product, service or benefit to you. Their identity is made clear to you when you place your request. More information is in the Table.
Additionally, on occasion, under our complaints procedure we will receive complaints about members and requests to investigate these. Such complaints will contain personal information about you. These are then investigated in accordance with our complaints procedure and potentially our disciplinary procedure. You will be informed of receipt of any complaint as required by these procedures. RLA members are required to abide by the RLA Code of Conduct. This is a contractual obligation of membership. We also receive and process personal data if you raise a complaint about our activities.
Information collected at our premises or meetings
We collect information about visitors to our premises and those attending our meetings. We may record information on your visit, including the date and time, who you are seeing, your name, contact details and vehicle registration number. If you were to have an accident this may include an account of your accident. This is in our own legitimate interests to regulate the use of our premises to control meetings. In the event of an accident this may relate to pursuing or defending any claim.
From time to time we carry out promotional offers of membership under which members can refer "friends". By introducing a friend a member confirms to us that they have the consent of the named friend for the RLA to make contact direct with that friend. Usually this will be by way of email. We collect and handle information about referrals and friends in our own legitimate interests. This will enable us to communicate with them and to invite them to join the RLA, as well as provide them with information about the RLA and its activities.
Landlord Advice Team (LAT)
As a membership entitlement, for contractual performance, members are able to access advice relating to their lettings and property businesses via our LAT. This will involve us in collecting and handling personal information. This may extend to information about tenants and residents or potentially neighbours or others. Telephone calls and other communications with LAT (such as by email and live chat) are treated in the same way. Such communications are considered confidential. We do not inform tenants etc., that we are processing their data, because we consider that this would impede the processing of data about them due to the need for confidentiality and so that our members feel free to give us information in order that they can receive advice. As indicated elsewhere, calls are recorded. Wherever possible we anonymise or apply pseudonyms to avoid tenants/residents etc., being identified. This is, however, not possible always and in particular with telephone recordings. However, access to telephone recordings is limited to designated senior staff within the RLA and only trained advisers work within LAT.
On occasions this may involve us collecting and handling special category data - see Special Category Data.
We carry out research both as part of our campaigning activities and in connection with the development, monitoring and marketing of our landlord related services (whether our own or on behalf of selected providers).
Wherever possible this research is conducted on an anonymised basis so that any personal information given to us cannot be related to an identifiable individual.
Information obtained via research activities is collated and analysed to provide reports and inform our policy development and campaign activities. In particular, these reports are prepared as part of our campaigning activities and are published but in this case individual personal data relating to identifiable individuals is not disclosed. These research activities are carried out in our own legitimate interests.
On occasion this research may involve collecting and handling political opinions/philosophical beliefs, both of which are special category data - see section on Special Category Data.
We may also collect and hold personal data as a result of correspondence with or liaison with members, guests and others which is used in our legitimate interests. These are to ensure our campaigning activities and raising concerns on behalf of members are properly informed.
On occasion individual members may assist us with our media related activities such as contacts with journalists. We collect and handle information about them which may include political opinions/special philosophical believes. This can include special category data - see section on Special Category Data.
This is done in our own legitimate interests in order to assist the campaigning activities of the RLA.
Members of Parliament, National and Local Government Officials etc.
We may obtain personal information about individual members as part of our campaigning activities in connection with communications with Members of Parliament and officials of national and local government, including Ministers and Local Councillors etc. This work is carried out in our own legitimate interests to promote the main object of the Association to campaign on behalf of landlords with Government and Parliament. On occasion this may include political opinion/philosophical beliefs which are special category data - see section on Special Category Data.
As part of our relationship with selected suppliers of landlord products and services, we provide links to their websites and their systems. A list of these website suppliers is available in the Table. Any contract entered into is with the supplier in question; not the RLA. The RLA is merely an introducer. Therefore the supplier concerned is the data controller and the RLA a data processor for the purposes of collecting the information and transferring it over to the supplier concerned. In some instances the supplier concerned reports to the RLA on sales and the RLA them holds any information received as a result as data controller. We may handle this personal information in our own legitimate interests for monitoring services and products or accounting purposes.
Where we consider that there may be the need to defend or bring legal claims, we may retain your personal information as necessary. It is in our legitimate interests in ensuring that we can properly bring or defend legal claims. We may also need to share this information with our insurers or professional advisers. How long we retain this information will depend on the nature of the claim and how long we consider there to be a risk that we will need to defend or bring a claim.
Other sharing with third parties
As necessary, exceptionally, information can be shared with regulatory bodies, police and other law enforcement agencies and public authorities. Where applicable this may be under our legal obligations or their legitimate interests so that they can carry out their responsibilities.
In connection with a sale or transfer (or proposed sale or transfer) of our business or any assets your personal information can be shared as necessary with a proposed purchaser or transferee (and their professional advisers). Appropriate safeguards would be put in place. This is in our and their legitimate interests so as to ensure that the terms of any such transaction can be agreed and appropriate information provided.
Personal information may be shared as necessary with the RLA's professional advisers. This includes for accountancy and audit purposes. It is also done to enable the RLA to obtain appropriate advice and assistance in connection with the management and conduct of its business. This is in our legitimate interests to ensure that we act effectively and properly in the conduct of our business. In certain circumstances it may also be to assist in the performance of our legal obligations, such as under company law or data protection law.
Special Category Data
Special category data (sensitive personal data) is particularly sensitive personal data which requires higher levels of protection. We need to have further justification for collecting and handling this kind of personal information. We may process special category personal data in the following circumstances:
Special category data includes:
- Personal data relating to political opinions/philosophical beliefs. Political opinions include views on how Government should operate and what policies should be pursued by Government, Parliament etc. This will include policies relating to landlords in the private rented sector. It does not just include party political opinions. We do not collect personal data regarding party politics we do not claim to uphold.
- Personal information about health and disability.
- Personal information about race and ethnicity. Personal information about sexual orientation.
- Religious beliefs
We rely on additional legal gateways allowing the processing of special category data as follows:
- In limited circumstances with your explicit consent.
- In our own legitimate interests as a not for profit organisation with a political aim. In this case data can only relate to members (or former members) or those associated with the RLA through regular contact such as guests. It cannot be shared further without explicit consent. This enables us to process information about political opinions in particular and normally this will be anonymised anyway. This is done in the course of our legitimate activities with appropriate safeguards. This is done for the purposes of our campaigning activities.
Special category data is processed by us as follows:
- We may collect and handle special category personal data through the work of our Landlord Advice Team. It may be shared with us so as to enable us to advise a member in connection with the enforcement or defence of legal claims. This is done for contractual performance as use of this service is a membership entitlement as well.
- In the case of our research activities we handle special personal data as part of our campaigning activities on behalf of landlords to promote their interests. In this case we process this is in our own legitimate interests and as special category data as a not for profit organisation. We may also collect and hold the political opinions of members etc., which they communicate to us on the same basis.
- Information that you may provide to us about your special dietary requirements, e.g. when you book to attend a course or event. This could contain reference to religion. It will only be collected or handled for the purpose of providing appropriate food and beverages.
- Information provided about your health including any medical condition, disability, health or sickness purposes. This is processed for the purposes of providing access at any course or event or to any premises.
Where we hold personal data about you you are the data subject. Data protection legislation gives you a number of rights. To exercise any of these rights you should contact us. You can do so by email to firstname.lastname@example.org. You can telephone us on 0333 0142 998. You can also write to us at our address given at the top of this notice.
These rights are as follows:
- Access - you have the right to make a request to be told what personal data we hold about you and to access it. This includes further information about our processing activities.
- Rectification - if you consider any data we hold about you is inaccurate you can tell us so that where appropriate this can be corrected and for third parties receiving t his data to be told of the correction. Where your data is held in the RLA Profile Section on our website you can alter or add to the data yourself.
- Erasure - you have a right to ask us in certain circumstances to erase any data we hold about you (the so called right to be forgotten). Individuals can request the right to have personal data erased to prevent processing in certain circumstances, i.e. it is no longer necessary, consent has been withdrawn, there is an objection and your rights override the legitimate interest to continue the processing, or data has been unlawfully processed.
- You can object (opt out or unsubscribed) to our processing of data. We must stop processing data unless we can establish that there is a legitimate reason to continue - this allows you to object to our processing of data about you. If the objection relates to direct marketing (whether electronically or by post) then we must immediately stop any further processing.
- Restricting processing - you can ask us to suspend processing of data. We must then restrict the processing of your personal data if you contact us and have asked us to reconsider whether we can rely on legitimate interests to process your data. This also applies where processing is unlawful or we no longer need your data but you want it to establish or defend a claim.
- Data portability - if you want to transfer your data electronically more easily.
Withdrawal of consent
Where your consent provides us with the legal gateway to process data about you you can withdraw this at any time by telling us on email@example.com. You can telephone us on 0333 0142 998. You can also write to us at our address given at the top of this notice. In particular, this applies where we directly market to you by electronic means, i.e. email, telephone or text.
We operate our own internal complaints policy and if you have any concerns about the way in which we collect or handle data please contact us.
Additionally, you have the right to lodge a complaint with the Supervisory Authority who is:
Information Commissioner's Office
Obligation to provide data
In order to join the RLA as a member you must provide us with the required identification information which is your name, address, email address and telephone number. If you fail to do so then you cannot become a member.
There is no other obligation for a member to provide us with any other information if he/she does not wish to do so.
For guest, in order to treat you as a guest we require your name and email address, but there is no obligation to provide any other information. However, without this information we cannot record you as a guest or accord you any guest privileges.
Children do not normally deal with the RLA so no provision is made for them in this notice.
Various terms we use are explained in the Table.
How your information is processed and the Legal Gateway
Please read the information below before you look at the Table
As we are open with you about what we do with your information, as required by Data Protection Legislation, this notice explains the following:
- What information we collect from you or about you.
- Why we collect it.
- Our legal basis for being able to process this information.
- Where the legal basis is our legitimate interests or someone else's, what these legitimate interests are.
- Where we need your consent.
- Who we share information with.
We try to make the explanations as concise as possible but to help you understand them here is more detail about what we do with your information:
|Research Purposes||This is using your data to help us develop, monitor and market our products and services, including those provided by selected RLA partners.|
|Campaign Research||This helps us to obtain a profile of our membership to assist us in developing the policies which we campaign on. We can use the geographical location of members to help us campaign by putting you in touch with local issues. Using this information helps us frame our policies for the benefit of landlords and identify issues to campaign on including local issues.|
|Market Research||This refers to surveys which we carry out by inviting our members and guests to participate both to assist our campaigning objectives and in relation to developing monitoring and promoting our products and services. Specific consent is not required for this type of processing, although you have an automatic right to opt out.|
|Direct Electronic Marketing||This marketing, including by email, or text to you as a named individual, where this is unsolicited. It does not apply where you ask us about a particular product or service or to carry out market research.|
|Performance of the Contract||This is where it is necessary to collect and use the information to enable us to perform any contract which we have with you, including your membership contract and entitlements and obligations if you are a member. It includes things done at your request prior to the contract being entered into.|
|Legal Obligation||This is where there is a legal obligation which we have to perform and we need the information to enable us to do so other # (other than under a contract).|
|Legitimate Interests||The law allows us to collect and use information where it is necessary to further either our own legitimate interests or those of a third party. These can include our commercial interests, our campaigning activities, marketing, market research and surveys, or the broader interests of society at large. It includes using information in ways which you would reasonably expect which will have a minimal impact on your privacy. Alternatively, there may be a case where there is a compelling justification for processing information. Where we rely on legitimate interests we have to consider and protect your rights and interests. In the Table below where we rely on legitimate interests we explain what these are.|
|Consent||This is where we require your consent and, if it is not forthcoming, we cannot use the data for the specified purpose without it. In particular, we need consent where direct electronic marketing by third parties by email or telephone directly to you is involved.|
As necessary we collect, handle and store data as follows:
|Description||Purposes and legal gateways||Who is the data shared with (where applicable) and legal gateways||Legitimate interests (where applicable) This explains how we rely on legitimate interests where this gateway applies|
|Identity and contact details (including joining information from members)||
Additionally, it enables us to identify and inform you about relevant local developments and events, as well as identifying relevant changes and proposals which may affect you.
Research information assists us in enable us to campaign upon your behalf. It also means that we can provide products and services tailored to the needs of residential landlords.
Identity and contact details assist us when informing you of developments, events and changes. This enables us to assist landlords in connection with their businesses and to help professional development of landlords.
|Bank payment details||For contractual performance to collect payments and if applicable make credits||Banks and payment providers.|
|Membership details||These are handled for contractual performance to enable us to provide membership entitlements and products and services requested or enquired about||
We share membership details with selected third party providers to enable you to access discounts and offers where available. This is in the legitimate interests of the provider.
We may share the fact of your membership with appropriate third parties, such as tenants, in connection with possible complaints. This is done in the legitimate interests of the RLA.
This can include where applicable a regulator or accreditation or similar scheme.
These legitimate interests are to enable the provider to pursue their own commercial interests relating to the provision of the relevant products or services.
These legitimate interests are also to uphold the reputation of the Association and its members in relation to sharing with third parties in appropriate circumstances.
|Subscriptions and other payments||For contractual performance to collect payments due to us. This includes issuing reminders.||
Professional advisers, debt collectors and tracing agents.
This is in our legitimate interests where applicable to collect payment.
This information is shared
Banks and other payment providers for contractual performance to facilitate payments being made.
|The recovery of monies owing to us.|
|Products and services||For contractual performance to process orders and enquiries about services provided by the RLA.||
Any third party provider who facilitates the provision of products or services on behalf of the RLA, e.g. credit check providers.
NB: other products and services are provided directly by selected third party providers introduced by the RLA but in these cases the providers themselves are the data controllers; not the RLA.
|Training courses (this includes enquiries, booking details, record of courses attached, certificates and comment sheets)||
For contractual performance to provide and administer courses.
We receive comments to monitor the content or quality of courses and to improve and develop courses as well as determine whether other courses may be needed in our legitimate interests.
Tutors and course providers including venues for contractual performance.
This information can be shared with tutors and other providers.
|Our legitimate interests are to ensure that suitable courses of the appropriate quality are provided.|
|Research and information collected relating to campaigning activities||
We conduct research in aid of our campaigning activities and also gather views from individual members, landlords etc. as part of our campaigning activities. This is in our legitimate interests.
On occasion we may assist individuals in putting forward their concerns on particular topics.
We also conduct market research relating to products and services provided either by the RLA or by selected or possible third party providers. This is done in our legitimate interests.
This information can be amalgamated with other personal information held by us and accessed to establish views and the weight to be attached to them. This information can then be shared but in an anonymised form with Government, Parliament, local authorities, the media and others involved in policy making.
With the consent of any particular individual we may represent their views on their behalf to appropriate authorities and persons, e.g. Members of Parliament. This is done in our legitimate interests.
We share the outcome of this market research with relevant providers, normally on an anonymised basis. This is in our own and their legitimate interests.
Our legitimate interests are the pursuit of our objective of representing landlords to Government and Parliament.
These interests are also to assist in the conduct of our campaigning activities to advance the interests of landlords generally.
Further these legitimate interests are to monitor, develop and market suitable products and services for landlords.
We may receive complaints about the activities of the RLA, its campaigning or its products and services. These are processed in our own legitimate interests.
Under our Code of Conduct we receive complaints about members. This is for contractual performance as adherence to the Code of Conduct is a condition of membership.
In connection with the investigation of complaints and any ensuing disciplinary process personal information may be shared where appropriate and in a suitable format with complainants and others who are connected with the circumstances giving rise to the complaint. This is in our own legitimate interests.
These interests are to ensure that complaints are investigated appropriately.
These legitimate interests are also to ensure that such complaints are properly and fairly investigated.
Third Parties With Whom Data Is Shared
Selected suppliers/providers - where the RLA IS data processor
|RentGuard/RGA||Insurance, tenant referencing|
|Call Credit, Experian||Credit Checks|
|Essentials Library||Website training|
|Individual tutors and course providers||Delivery of training courses|
|Landlord vision||Business support|
|EPC services||Provision of energy performance certificates|
|EON, City Energy, ECO Energy||Energy related products/services|
|RITA4 Rent/Tax calculator||Taxation services|
RLA's Data Processors
|Holbrooks||Distribution of RPI Magazine|
|Belle Print||Mail house|
|Payment providers||Worldpay Payment collection|