Join the Residential Landlords Association

Member Forums - Report Post

If you wish for the RLA to contact you regarding this report please remember to provide contact details.

Please Note: - This facility is for reporting of abuse or other breaches of the forum rules. Please do not use this facility to reply to the post as your response will not appear here - to reply please use the quote option.
  1. Please do not post RLA enquiries in these forums. Any enquiries should be sent to
  2. Please note that the initial message in any forum conversation on this website is viewable by the public.
  3. For security reasons, please do not include your membership number within the title or body of your forum post.
  4. You must not include any personal details relating to your tenants, such as their names and addresses, in your postings.
  5. You must not use the forums to advertise your service or business. Please use the RLA's suppliers guide for all advertising purposes.
  6. Any content deemed as advertising, inappropriate or does not meet the RLA's code of conduct will be removed from the forums.
  7. The RLA cannot be held responsible for any posts made in these forums by non-RLA staff
Report a post:
Lulu said: Posted on: 23/11/2018 21:46

We have a strange problem. Six months ago we received, along with payments of uc for a couple of our tenants, a large payment for someone who isn't our tenant. We called the uc landlords phone line and it was confirmed that they were aware that we had been paid in error and we put the money on one side waiting for it to be reclaimed, it hasn't been. We have now received two more payments which include payments not due to us. The landlords phone line gave us another number to call to sort it out. After 45 mins the call was answered by someone who said she didn't understand what I was going on about, didn't recognise our reference number and couldn't help. After some persuasion she took our phone number and said she would get her manager to phone back. 3 days later we are still waiting for the call. I've also emailed but no joy there either. All we want to do is return the money and get it sorted out so that the correct landlord is getting their money. We presume that the landlord due the payment from 6 months ago has been paid. We are holding £2200 of public money and can't work out how to return it! How many other people are in the same boat? Anyone got any more suggestions on how to correct Dwp's error without wasting too much more of our time.

Landlord & Investment Show London Olympia 2019
99 Homes
John Pye Auctions