Join the Residential Landlords Association

Member Forums - Report Post

If you wish for the RLA to contact you regarding this report please remember to provide contact details.

Please Note: - This facility is for reporting of abuse or other breaches of the forum rules. Please do not use this facility to reply to the post as your response will not appear here - to reply please use the quote option.
  1. Please do not post RLA enquiries in these forums. Any enquiries should be sent to
  2. Please note that the initial message in any forum conversation on this website is viewable by the public.
  3. For security reasons, please do not include your membership number within the title or body of your forum post.
  4. You must not include any personal details relating to your tenants, such as their names and addresses, in your postings.
  5. You must not use the forums to advertise your service or business. Please use the RLA's suppliers guide for all advertising purposes.
  6. Any content deemed as advertising, inappropriate or does not meet the RLA's code of conduct will be removed from the forums.
  7. The RLA cannot be held responsible for any posts made in these forums by non-RLA staff
Report a post:
Lucy Landlord said: Posted on: 27/07/2010 00:00

I wanted to speak to someone on the phone about this, but when I called just now, I was told that due to 'unforeseen circumstances', the helpdesk were no longer taking calls.

My letting agents found tenants for my property back in 2007 and have been taking 10% commission ever since for rent collection only.

My tenants and I have had a lot of problems with them this year in that they have either failed to collect rent, or more recently, collected rent but then have not passed the funds on to me for an unreasonable amount of time.

Although for the last 2 months the problem has been resolved, neither the tenants or myself wish to continue a relationship with the agent and we would rather set up the tenancy directly between ourselves.

The lettings agents are noted on the tenancy agreement but there is no separate contract between myself and them.

The tenants' deposit is also being held through them via

The tenants are very happy with my property and have made it their home and have no immediate plans to move and similarly, I don't wish to sell or occupy the property in the near future, so I see no reason why these agents should continue to collect money for years to come for doing nothing.

Please advise how I end my relationship with the agency with the tenants in situ and also advise of the position with their deposit.

Thanks for your help.

Kind regards,

Alison Price
07739 333350

Landlord & Investment Show London Olympia 2019
99 Homes
John Pye Auctions