Join the Residential Landlords Association

Member Forums - Report Post

If you wish for the RLA to contact you regarding this report please remember to provide contact details.

Please Note: - This facility is for reporting of abuse or other breaches of the forum rules. Please do not use this facility to reply to the post as your response will not appear here - to reply please use the quote option.
  1. Please do not post RLA enquiries in these forums. Any enquiries should be sent to
  2. Please note that the initial message in any forum conversation on this website is viewable by the public.
  3. For security reasons, please do not include your membership number within the title or body of your forum post.
  4. You must not include any personal details relating to your tenants, such as their names and addresses, in your postings.
  5. You must not use the forums to advertise your service or business. Please use the RLA's suppliers guide for all advertising purposes.
  6. Any content deemed as advertising, inappropriate or does not meet the RLA's code of conduct will be removed from the forums.
  7. The RLA cannot be held responsible for any posts made in these forums by non-RLA staff
Report a post:
thurstan said: Posted on: 07/07/2014 18:33

We had some tenants that asked to end the tenancy early. We agreed and they signed a deed of surrender agreeing to pay the agents fees covering the period beyond the date the property was vacated (ie fees we incurred for the period they were not paying rent) and also a professional clean.

They vacated the property 31st March. Within the 10 days the agents wrote to the tenants proposing deductions agreed in the deed of surrender plus the cost of a professional clean (which had not to my knowledge been carried out, and we did not have time to commission ourselves).

Despite chasing, they have never communicated and ignored all the emails since and only just replied now, 6th July. They are disputing the charges. What is the position when they didn't respond for over three months?

They haven't produced any receipt for professional cleaning, but the property was left in good condition. My main concern with this is that the new tenants might use this to argue the condition of the property on move in was not sufficiently good for them to have to do a professional clean either. So if we want to return the property to that standard, we have no option but to pay for it ourselves.

Please advise the legal position.



Landlord & Investment Show London Olympia 2019
99 Homes
John Pye Auctions