Can you advise please on where we stand.
Our tenant called on a saturday morning to say that her central heating was not working. We agreed to go and inspect on the Monday but the tenant went out. We finally got access to the property on the Wednesday and a heating engineer went out on the Thursday and said that it was forceful damage. The part was ordered and tenant told would be 4/5 days. On Friday (6 days after the original call) received another call from the tenant complaining about how long it was taking. Explained the situation that if the tenant had been in when they said they would this would be sorted by now.
This was not well received by the tenant who has now said that they are leaving after the six months!
The part is due in tomorrow how do we stand if the tenant wont let us have access to fix the boiler and where do we stand in the fact that they have had no heating for a week even though we have tried to get it sorted.
Many thanks all replies greatly received.
Want to read more?
This is a members only forum, if you want to read more you need to login to your membership, if you are not a member, click here to join.