obligation?

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O
okanagan
169 Posts
2 Thanks
scenario: Thursday complaint from tenant that the boiler is working on heating side only but no hot water given.........within 3 hours my plumber attends and advises a part is needed. Immediately part is ordered and mailed to Landlord.
Friday, the wrong part arrives, appologies from boiler company who cannot dispatch the correct part until monday, correct part arrives Tuesday and is fitted without any hitches.

Tenant is not happy at the length of time taken and demands a rent reduction in the next period.

Question: Is compensation/reduction justified as I tried my best to fix the non emergency issue immediately ( heating ok, shower is electric).

If it is felt I should compensate what would be a fair amount (if any)

cheers

16/07/2007 00:00

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