To the director of H1P

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A
aw_939
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Dave,
Maybe you can tell me why I still have not received my EPC for a property (SN2 2AP)in Swindon. I contacted you in November and paid for the EPC Nov 7th,which you acknowledged receipt of. Survey was done on the 11th of Nov. I sent an e-mail on the 26th Nov stating that the house did have cavity wall insulation, which the surveyor could not have spotted at the time, due to it being done from the inside of the house. I chased the EPC up on the 5th of January as I had not heard from anyone.You replied on the 6th of JANUARY stating aplogies and would chase it up.I contacted you again on the 16th of January asking for the EPC surveyors id number and his professional body that he is a member of so that I could put a complaint in formally to his professional body. You contacted us by phone aplogised again. However you did not provide any details of the EPC surveyors ID number or his professional body that he is a member of but did state you would need photographs of the cavity wall insulation.
I sent in photographic evidence as requested on the 22nd of January and have chased you up (by e-mail) on the 29th of January to ask you where is my EPC.To date 9th of February I have received no response from you or the EPC surveyor.So I would appreciate if you could put in your next communication to me the ID number of your EPC surveyor and his professional body that he belongs to, so that I can initiate a formal complaint about your practices. I also would like to recive my EPC which has been paid for. Needless to say I have not been able to appreciate your EPC SURVEYOR services!!
A very frustrated cutomer.
PS.I have also sent you further communications to yoursleves and to RLA about your practices.
09/02/2009 00:00

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