Agents taken all my money!

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Kate J
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I've had the same tenant for nearly 5 years and the same agent has been providing a rent collection service.

I just got my November remittance advice through and they're paying me 0 this month. According to the advice, this is because in Feb 2010 they paid me twice and have taken the whole payment out of this months rent! They did not contact me to confirm this, they just sent me the advice as usual, as if nothing had happened.

I can't afford this at the moment. Can I get them to take the outstanding money over 5 months - up to the end of the financial year? Do they have the rights to take this all in one go, it was their mistake in the first place, nearly 2 years ago. I'm trying to get through to my agent but having no luck and I need this money to pay my mortgage!

15/11/2011 00:00

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