The agent, who is a member of ARLA (Association of Residential Letting Agents) has collected £50 each month since January from the tenantsí mother, and has retained their 10% fee and vat before forwarding the rent to me.
The agent has now said that they are unwilling to chase for the rent in the future, and are refusing to give me contact details for either the tenant or his mother.
Can I insist on the Agent giving me the contact details for the tenant and / or his mother? Any other suggestions?
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