One of my tenants reported a fault with their hot water gas boiler on Monday 10th. I visited the property that evening hoping that the high winds had ‘blown out’ the pilot light and that I would be able to re-light it. Unfortunately this was unsuccessful.
As the boiler had only very recently (Sept) undergone a gas safety check, and service, I have tried to get the ‘gas man’ to return and urgently fix the problem. The earliest he is able to return is Tuesday 18th at 8.30am.
There is an electric shower in the property so the only hot water unavailable is for the bath and washing up.
My tenant is demanding a rent ‘rebate’ for the period they have been without hot water from the boiler.
They have not been without hot water – just the convenience of hot water from the boiler.
How do I stand legally regarding a refund – is the tenant entitled and do I have to offer one?
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