problem with boiler / british gas homecaqre
I have now agreed to replace the boiler but I am getting a lot of hassle from the tenants who tell me that I have a duty to supply them with heating/hot water and that they expect to be to be compensated for the inconvenience.
I have told the tenants that I have done my best to maintain the supply of hot water/heating to the property by having the homecare agreement with british gas and that british gas have not written to me saying that they cannot fix the boiler or that it needs replacing.
I would be grateful for any advice please
a) How much compensation should I give them?
b) Information on regulations on boilers we are allowed to install
(combi boilers only)
c) any reasonable corgi regestered plumber in London (E15)
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