Leak from property above my flat - liability query
I rang the letting agency and asked them to sort out the leak urgently, and told them that I would be claiming against their client's insurance for the damage to the bathroom. The agent told me that I had to claim against my own insurance, as it was, and I quote, "Not like a car accident, there's no such thing as fault in these situations".
I am certain that he is incorrect, and my insurance company is saying they won't pay, because it's someone else's fault. Please could anyone who knows about these things advise me.
Many thanks and kind regards
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