Urgent Advice Please

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M
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I have received a letter fromTenants Deposit Helpline regarding a deposit for a tenant who left in last couple of months with arrears and damage to property. Unfortunately we believed our Letting Agent had registered the deposit on our behalf but they hadn't and their small print lets them off the hook. What should I say to TDC in response and can I still show the costs I have incurred. Will I automatically have to pay deposit back in full plus a penalty. If so what is likely penalty. I have to reply within 14 days of yesterday so an early response would be greatly appreciated.
Mr Fletcher
27/11/2013 21:38

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