general maintance/repairs

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Play hard but be fair
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Hi all. I have a property and I have always paid for all maintenance and repairs requested by the tenant. However, they are beginning to complaining about every little thing and as I work away, its costing me a fortune to keep sending people round for 5 minute repairs. The tenant has a RLA AST. Under this, am I resposible for everything. For example, she is complaining that a bedroom door handle is playing up and sometimes she claims she cannot open it.
Is this something I should address. I have done some quick maths and so far I have spent nearly 4000 in maintance and repairs to a property that is in fairly good state.
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13/05/2014 14:23

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