Time limit for reporting problems at end of tenancy

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T
tk
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I am a first time landlord and the tenants moved out of my property on 17th October. I have only just received the check-out survey from the company I used and there is around £1000 of damage / work required.

I am holding the deposit and have just emailed them to say that I’ve received the report and asked if they’d like a copy.

The tenants have just come back and said that, as per the signed contract, the time has elapsed for any problems to be reported and asking for the return of their deposit in full.

I had an initial contract period of one year with them and this was arranged and the rent was collected by an agency. After this period I managed it in full and it went into a periodic tenancy (I think that’s what it’s called).

I have been waiting for the check-out report from the company who did the check-in one and have chased it this morning. They said I needed to contact the agent but I explained (for the second time) that I was managing it myself and had arranged it myself therefore needed the report to be sent to me.

Can anyone please help with where I stand here. I've got a feeling that I've missed the boat but I'm hoping I haven't.

The deposit is protected by the Tenancy Deposit Scheme.

I'd really appreciate any help you can give.
19/11/2014 12:05

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