Tenants without heating for less than 1day

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H
heneritta
30 Posts
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Hi my tenants recently had a power cut which affected the remote room thermostat. So central heating failed. My tenant contacted my letting agent demanding that the boiler be replaced and that I have a British gas contract to cover me over the winter period as she is pregnant.!
The issue that I have is that is was not the boiler and tenant is refusing to withhold rent unless I do this. Can they do this and can I get my letting agent to say if they are not happy they can leave. Very demanding tenant I have in the last 6 months provided new gas cooker fridge freezer all within 24 hours. Any advice on what I can do.
20/11/2014 20:43

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