Anti-social behaviour - Noisy tenant

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Rainbow Girl
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I had a new tenant move into a terraced house mid October, with a small dog. The tenant paid 12 months in advance. Soon after one of the neighbouring residents started complaining about the noise (dog yapping all day long, loud music, etc.), and then during Nov and Dec both neighbouring residents contacted us via texts to complain about the noise. Yesterday, one of the neighbours knocked on our door saying she is fed up with all the noise, all day long and throughout the night. Windows are left open all the time, so the noise is even worse (again dog yapping, people knocking loudly on the door in the middle of the night, loud TV, loud music, shouting during the night, etc.). The lady refuses to talk to the tenant saying it is our responsibility as a landlord to do something about it.
Twice, we checked the house right after a complaint and could not hear any noise from the street. We spoke to tenant every time there was a complaint, and she was very apologetic, but was not aware about any loud noise (she does have a teenage daughter, who visits sometimes and might be the one who is doing it). We now intend to put the letter together to ask her officially to be considerate to her neighbours and reiterate her responsibility for the noise made by her visitor as well as her pets. Ideally, we don't want to evict a paying tenant, but also want to do the right thing for the community.
I would like to know how other RLA members, experienced landlords, would deal with this situation or have dealt with it in the past. Where our responsibility as a landlord stops? We really do not want people knocking on our door complaining just because we live nearby. Surely, if we lived further away, the neighbours would have to take this differently!?
Please let me know if you have any advice or a good idea what we should do. Thank you.
10/01/2015 13:05

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