Letting Agent witheld part of tenants deposit

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Ollie
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I have a flat which I initially let through an agency, the agency were below standard so at the end of the 6 month AST I gave them notice that I wouldn't require their services.

I contacted the tenants directly and have set them up on my own AST.

I instructed the letting agent to repay their deposit (725) to me in order that I protect it myself and provide the tenants will the relevant paperwork.

The agency have deducted credited my account with 575 with no detail of why they've deducted 150.

I've no reason to deduct anything from the deposit as the tenants are excellent and the flat is in very good order.

Have the agents acted illegally? My (albeit limited) understanding is that they are unable to deduct from a deposit?

Thanks in advance
20/01/2015 09:38

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