Non-existent tenant changed the locks

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H
Hank
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A few months ago we let out our flat through a professional management company. However, 3 months later, it appears that there has been no one occupying the premises from day 1 as building security noted no one moving into the flat, which was confirmed when we entered the flat (after giving notice) to find it completely empty. The management company claims the tenant was on vacation but who rents a flat and then goes on a 3-month vacation?

Then in a strange twist, about a week ago the locks were changed without any notice to us. We have attempted to get a set of the new keys but the "tenant" is stonewalling us. Here's the thing, we don't actually know if there is a real tenant or if the management company is behind all this. The rent has been coming in but the fact that the management company keeps telling us the tenant is refusing to give us the keys or access to the flat is all very fishy. We are trying to sell the flat and can't do so if the tenant keeps refusing access.

Is it within our rights to change the locks and give a set of keys to the tenant? Furthermore, is it reasonable for the tenant to lock out the landlord by changing the locks and refusing all access?
21/01/2015 02:27

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