RLA referencing service

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Please can anyone help me. I am using the RLA's referencing service for the first time. I have paid and registered and set up my prospective tenant. When I login her name appears and it states awaiting completion. She says she hasn't received anything into her email from the service. I know I copied the email from her tenancy application form carefully so I am sure that is not the issue. Anyone tell me who the sender of the email is as she has asked me for this and I have no idea. The contact number for help with referencing is Mon-Fri only. Thanks
24/01/2015 12:09

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