Housing benefit delays

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K
keyman
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I am having trouble getting a decision made on a new tenant by the local housing benefit office. The application was made 11 weeks ago. I was told yesterday by a hsg ben officer that "The claim is not yet on the system as at the moment we are looking at applications from early February".
What??? Does this mean that we have to wait some 16 weeks before the information gets put on the system, let alone a decision being made?
I was under the impression that the claimant had a statutory right for a decision to be made within 28 days of the claim. Is this so?
P.s. The local authority is Nottingham City Council.
07/06/2011 00:00

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