Blockage from Toilet Drain

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K
kbl
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We received a call from our tenant, on Sunday saying the water level in the toilet wouldn't go down and thought the drains were blocked.
I attended the property myself, with a handyman, who opened the man hole cover to indeed find it blocked.
He began unblocking and clearing it. He dicovered that the blockage had been caused by kitchen roll & baby wipes being put down the toilet.
Upon further inspection of the sess-pit, he discovered a lot of fat. He advised the tenants that they should not be putting kitchen roll, baby/facial wipes down the loo & kitchen fat should not be tipped down the drains.
Q1 -Should we as landlords write to tenants to give clear instructions, that they should & shouldn't be doing these
Q2 - Can we recharge the handyman cost on to the tenants, as the blockage was caused by them?

I would be grateful if you can let us know.
06/03/2015 14:35

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