7 day cooling off period prior to signing contracts with agent

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Sandra
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I am currently in dispute with me lettings agent and am preparing a complaint to the Ombudsman. Any advice on how best to do this would be gratefully received.

I have a specific query which is that the documentation provided by the agents did not state that there was a right to cancel within a 7 day cooling off period. In my view this makes the contract illegal within the terms of the Cancellation of Contracts Regulations 2008. Is this correct?

The contract was signed online using an Adobe EchoSign e-signature service. Do the Cancellation of Contracts Regulations apply in the same way?

Thanks



17/03/2015 19:17

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