Tenant controlling access to flat exposes landlord to a claim

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PatMD
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a new tenant moved in a week after we had brand new upvc windows fitted. 3 or 4 weeks have passed, and we receive a call that the new upvc windows fitted do not shut properly. This was never the case when we tested them. Fortunately, we have a maintenance team on a site behind the flat, working on a build. The tenant calls to report this issue for the first time, and in the same breath says they are now leaving the flat for the weekend, so no one can enter without them being present.
if they are burgled as window is left slightly adjar, can we be accountable for any claim by tenant?
we offered someone from our maintenance team to be there in 5 or 10 minutes, but this was rejected. I have suggested that the tenant is allowing this to be a potential problem, at their own risk.
it is a common problem that tenants dictate when access is given, and that 24 hour notice or within 24 hours when offered to a tenant, from us is not really available to us, despite a clause being in any contract we use which should give us permission to access with 24 hours notice. Either way, it is constantly putting pressure on our team. what can we do if tenants do not grant access in such circumstances?

30/05/2015 11:00

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Martin Co
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