Property repairs under guarantee

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M
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I have a rear patio door that has stiffened and become unusable at times because of recent rain. It was fitted two years ago and various parts remain under a 3, 5 and 10 year guarantee. Sadly, the metalwork/moving parts guarantee ran out after a year, so it is probably no longer covered for that aspect.
However, the problem is that the company that fitted it will not respond to my telephone calls or texts. I have tried on 6-8 occasions over the the last six weeks and am told the boss is very busy but will ring back, but he never does. My patience is wearing thin.
What options are available to me to a) get the door repaired asap and b) bill the original company for that work if it continues to fail to make a response (even a courtesy 'holding call' would help).
19/12/2015 13:34

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