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Damaged washing machine

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Ullet Road
Ullet Road
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A tenant reported damage to a washing machine. The engineers attended site and the damage was caused by some underwear getting stuck in the drum movement.

I felt this was a repair cost which should be paid by the tenant. The tenant is challenging this decision saying it falls within the landlord's responsibility to maintain and repair.

What is the way forward?

18/12/2019 12:12

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