Tenant claiming for damaged property

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We previously asked for advice regarding our tenants and a condensation problem within the whole of our property (excluding the bathroom). We have had a damp report carried out and issued them with a copy. Within the report there were a couple of recommendations for us to action, (install a vent within a previously blocked up chimney breast and exposing the damp course more around one corner of the house). There were also recommendations for the tenants to action, 1.removal of plastic bags they had inserted in the 2nd open chimney breast, and 2. to control the condensation within the building by heating and adequately ventilating the property. (primarily turning up heating and opening of windows)
The tenants have now written to us, in an attempt to make a claim for loss of food (100), clothing and damage to furniture (100) which they claim has been damaged due to the problem.
Whilst we have actioned the remedial works as landlords. The tenants appear to removed the blocking of the chimney & a couple of windows slightly ajar when inspected, we know (as our parents live next door that windows are never normally opened)

We insure the building, not contents.
Does anyone have any experience as to where we stand on this, with regards to having to pay them for their damaged property??
15/05/2016 13:58

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