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Tenants have vacated whilst still in tenancy

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I currently let a BTL via a lettings agent to a couple, since January 2020.
The couple have missed rent payments since February as a consequence of losing their jobs under lockdown.
My lettings agent has been quite ineffective in following up with the tenants and advising on what the next steps are.
Today, the tenant texted me to advise they have left the UK and returned to their home country, as they were in such a desperate situation of having no income for the last 2.5 months. They are unsure of whether they will return or not.

I've drafted an email to the lettings agent explaining the situation , but feel very under-represented by the agent and have little faith in them being able to help resolve the situation, as they appear overwhelmed with working under lockdown conditions.

What action or next steps can/should I take?

Many thanks for your assistance.


12/05/2020 21:51

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