Dispute between Tenant and Agency
Hope someone would advise me on following,
The tenant has been living in the property for almost 3 years but not happy with the agency.
They are saying the agency is always only behind the rent and never fixes the problems they had raised in the past.
Tenant didn't pay the rent for a few months, probably as a protest and still in 1-month arrears. Agency has served the notice however Tenant don't answer their phone calls.
The Rent Guarantee Insurance was included in the management fee but the agency forgot to renew the insurance.
I don't know what to do? and what options do I have?
Can I get rid of agency on the basis of they forgot to renew the rent guarantee insurance? or shall I just try and get rid of the tenant through eviction?
I feel like I am stuck, please advise.
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