Nuisance prospective tenant

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Help please!
We have a small letting agency, my issue is a long one so I'll try and keep it short!
Prospective tenants viewed property
Girl applied with guarantor, "partner" and father to baby wasn't going to live in with them !!?! from finding them on Facebook they currently live together but she is not working, "single" parent...
She failed credit check as did guarantor
We gave them 24hrs to find a new guarantor but he said they couldn't.
He now wants credit check fee back, inundating us with emails 15+) in one day and leaving reviews on our Facebook saying we are a scam. His mother is sending similar emails. Some are from his work email (he works in complaints and some personal. We have referred him to the PRS and given him all the info he needs. Both threatening with the papers and trading standards.
My question is, can we do anything to put a stop to it? He says that we didn't say guarantors outgoings would be checked under credit checks we were dishonest. Surely this is common sense?!
All help gratefully received. It's driving me round the twist!

29/11/2016 20:21

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