Hi. my tenants tenancy expires in 3 weeks and they have ignored the agents emails/calls/texts to ascertain if they want to extend the tenancy or move out. We have assumed not due to the lack of communication and confirmed we wish them to leave at the end of the tenancy. The tenant has claimed to be walking to a lift and hung up the phone and there is a history of being late with every payment across the term of the tenancy. Without communication, we are unable to confirm a meeting to issue them with a section 21. Can anyone please advise if they have come across this situation before and offer any advice. Thanks
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