My tenant says she's struggling and may have to move out

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MemberRM
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I have a family living in a 3-bed house. The rent is due at the end of each month.
No rent has been received for the end of May.
We sent a text to remind them (we've had to do this a couple of times before and usually the rent is there the next day), but this time we got a reply the following day (i.e. yesterday) saying
"I'm really struggling at the moment. I may have to move out."
We decided to get advice about what to do next.
Would it be reasonable to ask when she can pay, or how much she can afford to pay?
I feel sorry for her.

They have had the house since August 2013, but on one year tenancy agreements.

03/06/2017 15:46

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