Problem with letting agent
I am trying to terminate my agreement with my letting agent because I am unhappy with their service. They want me to pay a £400 early termination fee. My main complaints are that the rent has been paid over to me late on two occasions, even though the tenant paid on time. Also they were very late renewing the tenancy agreement, and when I rang up to see what was happening the staff member thought they were speaking to the tenant and told me they 'had already spoken to the owner and there was no problem with renewing' - a complete lie, as they had not spoken to me at all! There have also been some issues with the contractors they use for maintenance. I don't think I should have to pay to terminate when I am unhappy with their service. Could you advise please.
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