Demanding tenants

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Can someone advise. Our tenants have complained about a faulty appliance. We sent an engineer from the manufacturing company who said that the appliance is working fine (with report). We also sent a plumber who confirmed that everything is in perfect order. The tenant however insists that the appliance needs replacing.
Should we give in and replace a perfectly functioning appliance?
Thank you for your advice

29/05/2018 22:21

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