How long before I can claim the deposit?

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Hi, my tenant's moved out on 26th Aug. I have not been given any forwarding address for them, relations have broken down. I put forward to them (on email via the guarantor) the deductions, which is all + more of the deposit.

I've heard nothing back from the tenant at all. Only the guarantor has rejected based on the fact he paid the deposit money. I understand that I do not take a dispute from him but must be from the tenant and that if I hear nothing, then no dispute is raised?

My question is how long do I wait before unprotecting the deposit and claiming it?

12/09/2018 12:33

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