I have just read the article in the RLA magazine on universal credit and tried to use the link in there https://www.gov.uk/government/publications/universal-credit-and-rented-housing-2
and yet again I find that what the DPW says and what they actually do is a load of rubbish.
They don't help with applications , they don't give you direct email or phone numbers.. they email you with a no-reply address.
This really is ridiculous and such a load or flannel
Housing benefit was working great and direct payments worked well for us . now we have evicted 3 tenants because of UC as there was a 3 month delay (we were happy to wait on the promise of a 3 month payment ) only to find they received the lump sum and then spent it!
they then lied and said never had it and got no rent ..... UC may be the new way but there is no real support or actions and resolutions for the landlord
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