Rent arrears - housing benefit

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I am wondering if someone can help me. I have a tenant whose part rent comes from local housing benefit, which is fully up to date. However the tenant is behind on the monthly short fall amount they are required to pay. I have spoke to the tenant who has informed me there was a mix up with her payments due to her working position changing prior to Christmas. I have now contacted her numerous times for an update but have had no response.
Can anyone reclmmend where I go from here.


30/12/2018 17:43

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