Tenancy Deposit & Messy Tenants

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Tony H_637
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Tenants (family and young child) have recently moved out of a property. An agent is involved in this case. We found that they had done poor redecoration and there were stains on walls and carpets. They had been given permission by the agent to redecorate; he had not told us. We have had estimtes for redecoration and carpet cleaning which amount to about their tenancy deposit, which is still in the scheme. (Your FAQs about the Computershare scheme on th web site says an administrator deals with disputes).
And of course we can't get new tenants in until the mess is cleared.
What's the best way forward?
30/09/2008 00:00

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