Claiming housing benefit direct from council
Hi, I wanted to ask if anybody has some advice about the following?
I recently bought a house which was split in to two flats, both tenants were claiming benefit and payment was direct to landlord. On completion I instructed agents to take over full management, so a simple change of landlord payment you would think. Basically this took a long time and I didn't get any rent for six months, the agents were pursuing the council for back payments, to cut a long story....... one tenants back rent has been paid and one, the council refused to pay because the claim was too late? Even though both done at the same time. I think this tenant was tardy with his form filling. Anyway I don't understand why I am penalized for tenants or agents tardiness, is there anything I can do to get the rent paid in arrears by housing benefit? I've seen a council officer and was advised to write, I have written twice and got no response, emailed twice , no reply either. Managing agents can't help, don't know or maybe think they're culpable and are keeping quiet. Any advice would be gratefully received.
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