Disagreement with letting agents- what are our rights?
We had a one year contract with the tenant in which we also had a 6 month break clause which we employed as the tenants were not at all suitable. I spoke on the phone to the letting agents and they said we would pay comission for however long the tenants were living there. I served the appropriate notice and the tenants moved out.
The agents have now invoiced us for the remaining 6 months even though I have an e-mail from their office manager saying 'it has pointed out to me that MD agreed that this contract could terminate after 6 months' in reply to an e-mail where I have asked again for confirmation that we will not be charged a years commision.
Are we liable to pay these fees or does an e-mail from the office manager protect us?
Many thanks in advance.
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