Letting agents refusing to give tenant deposit back.

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M
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I have set up a tenancy agreement and am trying to put a tenants deposit into deposit guard. The tenant i have was with a letting agent and they are refusing to give her deposit back saying that i have to provid them with a code to transfer into my depositgaurd. I'm not sure what this code is and how they do this can anyone help?
15/12/2012 00:00

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