Please can you advise

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M
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Although I now manage my own property, my final months rent due by my previous lettings agent Castle Estates still has not been paid. It is now 5 weeks overdue. I have called repeatedly by have not had any response. They are a member of the lettings ombudsman. I understand I need to make a formal complaint first and then take if forward to the ombudsman if my rent has not been paid within 8 weeks of my complaint. Can you please advise if this is the correct course of action. Many thanks.
07/03/2013 00:00

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