problem letting agent and asking for commission refund

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JL
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the letting agent is ignoring our letters and emails. we have a rental flat and the tennat has not paying the rent since September 2011. we tried to contact the letting agent but no luck with chasing up the rent. last time we rung the letting agent (about 2 weeks ago), and the person who is dealing this case "accidentally" told us that the agent did not have a strong and reliable creadit check on the tenant before moving into our flat in March 2011. we sent 2 letters out to ask for the refund of the 3 year commission as the agent didn't provide the service they should do, and still charged us big amount of commission. However, no one in the letting agent has responded so far (the post office recorded the letters have been signed for). spoken to the Office of Fair Trading, what else we can do?
24/02/2012 00:00

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