Agent not secured deposit - what action can I take?

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M
Member
7 Posts
1 Thanks
Hi there,
I got a tenant through a Lettings agent in January. I asked repeatedly for details of the deposit that they said they were going to deal with and never got it despite numerous emails, phone calls and a visit. I then put a complaint into the Property Ombudsman but got a reply from them saying that the Letting Agent in question was outside their jurisdiction as they're not a member of ARLA.
So my question is what action can I take? I'm not going to renew the tenancy in January as the tenants have paid late 4 times already (even though this agent did credit checks supposedly) and I'm worried I'll get stung for the deposit even though I've never had it!
Advice gratefully received...
Cheers
Emma
26/07/2011 00:00

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