Shelter has told my departing tenant filthy carpets are 'wear and tear'

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M
Mellors500
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I had a tenant quit at the end of her tenancy without any notice as I normally send them a moving out checklist to focus their attention to how the property should be returned. The carpets were new 6 months ago and are now stained and filthy. The bathroom, cooker, kitchen units and floors are all filthy aswell but I can clean them. I have asked her to meet me at the property to discuss but she has moved to Wales. She wants her deposit returning in full quoting Shelter 'carpets should be shampooed between tenants anyway'. I may try to contact Shelter myself to discuss. Has anyone been in a similar situation?
20/09/2011 00:00

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