Be Aware when dealing with Alexander Chase Estate Agents
In addition, I have now found out that they have voluntarily removed themselves from the Property Ombudsman Lettings registration. Making any sort of complaint about their administration/code of conduct impossible.
Calls are not returned when promised and emails are not being answered. I have resulted to taking the matter of monies owed to the Small Claims Court.
To add insult to injury, I have received 3 letters from National Enforcement Services in respect of a debt that I apparently owe to Alexander Chase - the strange thing is that the amount in question is exactly what they have accounted to me as being OWED TO ME!
Add onto this the fact that they did not reference the tenants properly (who absconded) and my insurance in respect of non receipt of rent was "null and void" as an employers reference on a blank piece of paper, addressed to "whom it may concern" was not classed as sufficient!! None of the addresses given on the referencing form matched the documentary proof of residences so any referencing done through a credit check would not show anything relevant. And to think that I paid a fee to them in respect of all of this!!
This has cost me a lot of time and un-necessary distress. Not to mention how much I am financially out of pocket.
Roll on the day when Estate Agents are regulated - it will hopefully prevent this type of thing happening to others.