This course has dates in
Birmingham, Leeds and Manchester

Universal Credit/LHA Course

Universal Credit - "Full Service" is coming your way very soon - Make sure you're prepared?

The Department for Work and Pensions (DWP), despite ever mounting criticism is pressing ahead, during 2018 with the rollout of the digital or Full-Service version of Universal Credit. By the end of this year every area in the UK will be delivering "Full Service."

So, what's different?

The "Full Service" completely removes the "gateway" conditions which have so far, operated to restrict claims to mainly single unemployed claimants. Removing these barriers to entry, will increase, quite dramatically, the number and type of claimant households, including families, people with disabilities etc., who can claim. Full Service also operates under different rules, with claims being made, in 90% of cases, online, whereas current claims are mainly processed by DWP staff, operating in Jobcentres.

Dealing with a remote and ambivalent DWP administration has been challenging to say the least. The new administration process places an emphasis on tenants making their claim online; providing supporting documentation in an electronic format; being forced to make a "claimant commitment" before payment commences and cope with the effect of sanctions when they're applied. There is NO facility to apply for help with the housing element on a "NIL income" basis as there is with HB/LHA. All changes in circumstances must be notified online and failure to do so immediately can attract penalties, where overpayments occur. Something called the "whole month rule" can produce unexpected rental losses which will affect the tenant's ability to meet their contractual liability.

Private Landlords already experiencing Full Service delivery complain of DWP being unwilling to engage with them, despite possession of tenant mandates. Chasing Alternative Payment Arrangement applications has proved very difficult due to DWP insistence of the tenant confirming their "explicit consent" in their online "journal". Your tenants can expect little or no support from DWP and local advice agencies, already swamped with benefit type complaints & appeals, have little capacity to expand their services to meet demand. Because of these various factors, many landlords are experiencing a doubling in rent arrears exposure, with, in some cases, involving £10-16K per case, would you believe?

How does the new scheme differ from LHA? The answer is, in more ways than you could ever have anticipated, so it's vitally important you familiarise yourself with all its component parts and complexities. If you do, you're much less likely to experience the rental losses already mentioned above!

This Universal Credit course has been specifically tailored for PRS landlords & agents. It is designed to highlight key areas of the new scheme and how it compares with LHA. This will include:

Course Content

  • how the new benefit will be assessed, and paid
  • how changes will affect the award and payments
  • the likely effect this will have on your tenant's
  • your own collection arrangements, rental income and rent arrears control


After completing this course you should be able to:

  • properly advise your tenants on how and when to claim
  • assist your tenant avoid situations where they lose out financially due to unfamiliarity with the new scheme
  • ensure protocol is in place to avoid impact on ability to pay rent

Suitable for

  • any landlord and/or agent who accommodate tenants, reliant to some extent on claiming assistance from LHA/Universal Credit schemes to help them reduce or extinguish their rent liabilities.
  • landlords and/or agents who have not previously accepted tenants in receipt of benefit payments
  • new landlords and or agents considering accepting tenants in receipt of benefit payments
RLA Member
from £128.00
Non Member
from £160.00
Date Time Location  
11th July
10:00 - 16:00 Leeds Book Now
2nd October
10:00 - 16:00 Manchester Book Now
14th November
10:00 - 16:00 Birmingham Book Now

Continuous Professional Development

Remember that Continuous Professional Development points (CPD) apply to RLA courses. You can also get CPD points for being a member of the Residential Landlords Association.

What else can apply to my CPD?

Course Enquiry

We are currently planning additional dates for this course. If you would like to be informed when these are arranged, please click here.

Residential Landlords Association Accreditation Scheme

Residential Landlords Accreditation Scheme Logo

This course is worth 3 basic CPD points with the Residential Landlords Association Accreditation Scheme

RLAAS is a national scheme who aim to encourage, acknowledge and actively promote good standards and management practice by owners and to assist owners and tenants to undertake their respective responsibilities to each other.

RLAAS is open to all landlords who operate in the private sector, and accreditation is FREE. Members of RLAAS also receive a discount when enroling for a course operated by the Residential Landlord's Association.

To find out more, and what RLAAS means to landlords and tenants across the country, visit the RLAAS website.

View our training terms and conditions.
Landlord & Investment Show
Remove a Tenant
Landlord Broadband
John Pye Auctions

Share this page