• New Dates
This course has dates in
Birmingham, Carlise, Leeds and Manchester

Universal Credit

Job Centres across the UK are now delivering Universal Credit ‘Full Service’. This means those tenants migrating to Universal from Housing Benefit or Local Housing Allowance have to make their claim to DWP rather than their local council, and manage their claim online to receive their housing costs as part of their monthly payment.

As of March 2019, some 1.6 M people in the UK were claiming Universal Credit and of these people, 37% were in employment. From July 2019 tenants that claim benefits such as ESA, Child Tax Credit, Working Tax Credits and other ‘in work’ benefits will also migrate over to Universal Credit.

Universal Credit will not just affect those landlords with tenants that are out of work or deemed vulnerable, ‘managed migration’ will affect around three-four million people.

We would advise all members with tenants who claim any of the following benefits to come along to this course to find out how you can prepare yourself to effectively navigate the new system.

  • Income Support
  • Income-based Jobseeker's Allowance
  • Income-related Employment Support Allowance
  • Housing Benefit
  • Working Tax Credit
  • Child Tax Credit

Importantly, you will find out how your tenants can access this new “housing costs” benefit, enabling you, to minimise the extent of rent arrears and your own rental loss that may otherwise occur.


  • How Universal Credit differs from Housing Benefit
  • Which of your tenants will be expected to claim UC Full Service first
  • How to make and maintain an online claim – defective claims, verification, changes in circumstances
  • How the “Housing Costs element” (HCE) is calculated
  • How landlords can access direct payment of the Housing Costs
  • How to challenge DWP decisions – seeking a revision, “late revision” Mandatory Reconsideration and Appeal. A number of examples and draft letters will be used to illustrate
  • How to complain to DWP and Independent Case Examiner – case examples, standard letters used to illustrate
  • UC Overpayments – how to challenge DWP poor practice – standard letters etc.


After completing this course, you should be able to:

  • Properly advise your tenants on how and when to claim Universal Credit
  • Assist your tenant to avoid situations where they lose out financially due to unfamiliarity with the new scheme
  • Implement effective processes to ensure any gap in payment is acted on immediately, minimising rent arrears and the need for legal action
  • How best to communicate with DWP.

Suitable for

  • Any landlord or agent who accommodates tenants, reliant to some extent on claiming assistance from LHA/Universal Credit schemes, to help reduce or extinguish their rent liabilities
  • Landlords and agents who have not previously accepted tenants in receipt of benefit payments but discover through redundancy, sickness or accident that one of their tenants becomes a claimant
  • New landlords and agents considering accepting tenants in receipt of benefit payments.

This course includes lunch and refreshments throughout the day.

RLA Member
from £128.00
Non Member
from £160.00
Date Time Location  
26th September 2019
10:00 - 16:00 Leeds Book Now
15th October 2019
10:00 - 16:00 Carlise Book Now
20th November 2019
10:00 - 16:00 Manchester Book Now
21st November 2019
10:00 - 16:00 Birmingham Book Now

Continuous Professional Development

Remember that Continuous Professional Development points (CPD) apply to RLA courses. You can also get CPD points for being a member of the Residential Landlords Association.

What else can apply to my CPD?

Course Enquiry

We are currently planning additional dates for this course. If you would like to be informed when these are arranged, please click here.

Residential Landlords Association Accreditation Scheme

Residential Landlords Accreditation Scheme Logo

This course is worth 3 basic CPD points with the Residential Landlords Association Accreditation Scheme

RLAAS is a national scheme who aim to encourage, acknowledge and actively promote good standards and management practice by owners and to assist owners and tenants to undertake their respective responsibilities to each other.

RLAAS is open to all landlords who operate in the private sector, and accreditation is FREE. Members of RLAAS also receive a discount when enroling for a course operated by the Residential Landlord's Association.

To find out more, and what RLAAS means to landlords and tenants across the country, visit the RLAAS website.

View our training terms and conditions.
Landlord & Investment Show London Olympia 2019
Ideal Flatmate
John Pye Auctions