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Universal Credit

By the end of 2018 all Job Centres across the UK will have rolled out with Universal Credit 'Full Service'. This will mean that tenants will have to make their claim, manage their claim all online and will receive their housing costs as part of one monthly payment if eligible. This payment will go directly to them in the first instance.

As of May 2018, 920,000 people in the UK were claiming Universal Credit and of these people 37% were in employment.

From July 2019 tenants that claim benefits such as Child Tax Credit, Working Tax Credits and other 'in work' benefits will also 'migrate' over to Universal Credit.

Universal Credit will not just affect those landlords with tenants that are out of work or deemed vulnerable, 'managed migration' will affect around three million people.

Universal Credit is the biggest large scale welfare reform in a generation. We would advise all members with any tenants who claim any of the following benefits to come along to an RLA training course to find out how you can prepare and navigate the system.

  • Income Support
  • income-based Jobseeker's Allowance
  • income-related Employment Support Allowance
  • Housing Benefit
  • Working Tax Credit
  • Child Tax Credit

Importantly you will find out how your tenants can access this new "housing costs" benefit, enabling you, in turn, to minimise the extent of rent arrears.


  • How does Universal Credit differ from Housing Benefit?
  • Which of your tenants will be expected to claim UC Full Service first?
  • How to make and maintain an online claim - defective claims, verification, changes in circumstances
  • How the "Housing Costs element" (HCE) is calculated
  • How landlords can access direct payment of the Housing Costs
  • UC Overpayments - how to challenge DWP poor practice - standard letters
  • How to challenge DWP decisions - seeking a revision, "late revision" Mandatory Reconsideration and Appeal. A number of examples and draft letters will be used to illustrate
  • How to complain to DWP and Independent Case Examiner - case examples, standard letters used to illustrate.


After completing this course, you should be able to:

  • Properly advise your tenants on how and when to claim Universal Credit
  • Assist your tenant with avoiding situations where they lose out financially due to unfamiliarity with the new scheme
  • Ensure effective processes are in place to ensure any gap in payment is acted on immediately, minimising rent arrears and the need for legal action.

Suitable for

  • Any landlord/agent who accommodate tenants, reliant to some extent on claiming assistance from LHA/Universal Credit schemes, to help reduce or extinguish their rent liabilities
  • Landlords/agents who have not previously accepted tenants in receipt of benefit payments but discover through redundancy, sickness, accident, one of their tenants becomes a claimant
  • New landlords and or agents considering accepting tenants in receipt of benefit payments.
RLA Member
from £128.00
Non Member
from £160.00
This course currently has no published dates, register your interest to get informed when new dates are scheduled.

Continuous Professional Development

Remember that Continuous Professional Development points (CPD) apply to RLA courses. You can also get CPD points for being a member of the Residential Landlords Association.

What else can apply to my CPD?

Course Enquiry

We are currently planning additional dates for this course. If you would like to be informed when these are arranged, please click here.

Residential Landlords Association Accreditation Scheme

Residential Landlords Accreditation Scheme Logo

This course is worth 3 basic CPD points with the Residential Landlords Association Accreditation Scheme

RLAAS is a national scheme who aim to encourage, acknowledge and actively promote good standards and management practice by owners and to assist owners and tenants to undertake their respective responsibilities to each other.

RLAAS is open to all landlords who operate in the private sector, and accreditation is FREE. Members of RLAAS also receive a discount when enroling for a course operated by the Residential Landlord's Association.

To find out more, and what RLAAS means to landlords and tenants across the country, visit the RLAAS website.

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