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Guide to Downloading RLA Documents and Saving/Editing Them

From time to time members contact the office as they encounter problems inputting or saving information with our documents.

This guide will walk you through the potential problems that prevent you saving the documents or inputting information on your PC.

Step 1 - getting a PDF reader

Many people use their internet browser (Chrome, Microsoft Edge, etc) to read PDFs. For the most part this is fine but if you wish to insert something into a text box you will need proper PDF reading software to do this.

Having an up-to-date version of Adobe reader for your PC is essential. To do this:

Once completed this should ensure that you have the most-up-to-date version of Adobe reader.

Step 2 - making sure Adobe Reader is your default PDF reader

The most common problem encountered by our members is caused by the PDF opening in a web browser rather than a PDF reader. When inputting information on your web browser it is not possible to save the contents that you have inserted which can cause some frustration. This can easily be fixed however.

Microsoft Edge users

  • Download any PDF document from the RLA. For example, our Assured Shorthold Tenancy Agreement.

  • Click the triangle button next to save, and then select Save As from the options that pop up.

  • Choose the folder you wish to save the document in and select 'save'. For PC users this is normally the downloads folder.

  • Open the folder that you saved the file into and find the file you have downloaded. Right click on that file. If it says open with Adobe Reader congratulations, you don't need to do anything else! If it says something else, then select open with

  • A series of options will open up. Choose the one at the bottom 'choose another app'.

  • A new pop-up window will open. Click on 'Adobe Acrobat Reader DC', tick 'Always use this app to open .PDF files and then press okay.

  • From now on all your PDFs will open in Adobe Reader.

Google Chrome users

  • On your computer, open Chrome.

  • At the top right click the three dots at the top and select Settings.

  • Scroll down to the bottom of the new page and click Advanced.

  • New options will open up. Under 'Privacy and security', click on Content settings.
  • Near the bottom of the new window, click PDF documents.

  • Turn on Download PDF files instead of automatically opening them in chrome.

  • Your PDFs will now open in Adobe Reader. You will now be able to fill in all the details in the provided text boxes, and save the document with all that information retained.

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