Guide to downloading RLA documents and saving/editing them
Recently we have had several members contact the office as they are unable to save documents on their computers from our document library on the website such as the AST's.
When downloading documents from the RLA website it is important to have an up-to-date version of Adobe reader. Below are steps to make sure that you can interact with RLA documents, and specifically edit/save AST agreements that you may have purchased.
1. Make sure you have the latest version of Adobe Reader.
2. In order to edit and save documents the latest version of Adobe Reader must be installed or at least version 10.1.4. This version suffices for Windows XP, Vista, 7 and 8 although there is a newer version for XP (with full service pack updates v3), 7 and 8 of 11.0.03 (not Vista).
3. Please use this link to download alternate versions if needed. You must make sure that no pdf documents are open at the time or the current version of Adobe Reader when downloading.
4. Please note to uncheck the added software option of MCafee Security Scan Pack as this is not required. See the below image
That should ensure that you have the most-up-to-date version of Adobe reader.
Important - after you have installed the new version of Adobe, once you have filled in the document the "save" icon on the toolbar becomes active - at this point you should save a copy of the document onto your computer
This will have hopefully resolved any issues that you may have had in terms of saving and/or editing RLA documents. If you are still experiencing issues please call into the office on 03330 142998 and one of our staff will be happy to help.